Transform ‘digitally’ la caterpillar into a butterfly!
By Rahul Avasthy. Rahul Avasthy is a renowned expert in digital transformation and customer experience. He is based out of Chicago, United States of America working for a multinational Fortune 150 company. Rahul specializes in complex problem-solving via design thinking, service design methodologies, and actively speaks on digital transformation. It’s important to note that ‘Digital Transformation’ brings an irreversible change.In future, predictive digital interventions, notpills, will be the first line of defence and digital experiences would evolve from channel silos to open ecosystems. Today, when the entire world is getting connected, interacting and converging through the internet, it becomes critical for all businesses to deploy technology and create easy to use experiences to harness this scenario. Thus, driving home, the point that how crucial it is to irreversibly transform via use of digital technology in the current business & social scenario. ‘Digital transformation’ e